Oracle EPM Production Support / Oracle EPM Consultant

Infosys Pontoon • Warren, NJ

1d • Hybrid

About The Position

Provide production support for Oracle EPM applications, including ARCS, FCCS, and Narrative Reporting. Support financial close activities at month-end, quarter-end, and year-end. Investigate and resolve production incidents, service requests, and application performance issues, and perform root cause analysis for recurring issues while working with the L3 team to implement fixes. Troubleshoot data load failures, reconciliation issues, consolidation errors, and reporting failures. Support security, user provisioning, workflow, and approval process issues. Monitor and support integrations between Oracle ERP, EPM, and external systems. Maintain support documentation, SOPs, and knowledge repositories.

The role is based in Warren, New Jersey, and has a hybrid work arrangement. It requires 12 years of total experience, including 8 years of relevant experience. Oracle Cloud EPM ARCS or FCCS certification is not mandatory but is preferred.

Requirements

• 12 years of total experience.
• 8 years of relevant experience.
• Experience with Oracle EPM ARCS.
• Experience with Oracle EPM FCCS.
• Experience with Oracle EPM Narrative Reporting.

Nice To Haves

• Oracle Cloud EPM ARCS or FCCS certification.
• Experience with other EPM modules.

Responsibilities

• Provide production support for Oracle EPM applications, including ARCS, FCCS, and Narrative Reporting.
• Support month-end, quarter-end, and year-end financial close activities.
• Investigate and resolve production incidents, service requests, and application performance issues.
• Perform root cause analysis for recurring issues and work with the L3 team to implement fixes.
• Troubleshoot data load failures, reconciliation issues, consolidation errors, and reporting failures.
• Support security, user provisioning, workflow, and approval process issues.
• Monitor and support integrations between Oracle ERP, EPM, and external systems.
• Maintain support documentation, SOPs, and knowledge repositories.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed