Oracle Business Analyst - Order Management

AFL Telecommunications•Duncan, SC

7d•Remote

About The Position

AFL is seeking an experienced Oracle Business Analyst - Order Management to join its Enterprise Applications team. Reporting to the Lead Business Analyst, this role serves as the functional subject matter expert for Oracle Order Management and the broader Order-to-Cash (O2C) lifecycle. The analyst partners with Sales, Customer Service, Supply Chain, Manufacturing, Finance, Distribution, and IT to optimize processes, improve system capabilities, and deliver strategic initiatives. The position can be performed remotely from anywhere in the United States. The role requires deep functional expertise in Oracle EBS Order Management and comprehensive knowledge of O2C processes, from customer onboarding and order entry through pricing, fulfillment, shipping, invoicing, collections, and cash application. It also supports EDI integrations and coordination with Kinaxis planning solutions. The analyst translates business requirements into functional specifications and solution designs, partners with technical teams, leads or participates in ERP initiatives, and supports testing, deployment, training, and documentation.

Requirements

Bachelor's degree in Business, Information Systems, Supply Chain, Engineering, or a related field.
7+ years of Oracle EBS Business Analyst experience.
5+ years of hands-on Oracle Order Management experience.
Deep understanding of end-to-end Order-to-Cash business processes.
Experience supporting high-volume order management and customer fulfillment operations.
Strong knowledge of Oracle Order Management (OM), Advanced Pricing, Shipping Execution, Inventory, Accounts Receivable, and Customer Master Data.
Experience creating functional specifications and managing business requirements.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills.
Experience working in manufacturing or distribution environments.

Nice To Haves

Experience with EDI transaction processing and integration platforms.
Experience supporting Oracle XML Gateway, SOA, or API integrations.
Experience with Kinaxis RapidResponse or Kinaxis Maestro.
Understanding of supply chain planning, demand planning, and fulfillment processes.
Experience supporting global ERP environments.
Knowledge of ServiceNow, Azure DevOps, or other project management platforms.
Exposure to Oracle Fusion applications.
Experience in AI, CoPilot, ChatGPT, and/or Claude.
Experience with automation tools such as UiPath.

Responsibilities

Serve as a functional analyst for Oracle Order Management and Order-to-Cash processes.
Analyze, document, and implement enhancements to end-to-end O2C business processes.
Facilitate stakeholder workshops to gather requirements and identify process optimization opportunities.
Translate business requirements into functional specifications and solution designs.
Partner with technical teams to deliver scalable, sustainable Oracle solutions.
Drive standardization and adoption of best practices across global business operations.
Support and enhance Oracle EBS Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related modules.
Configure and maintain Order Management setups, including order types, holds, workflow, pricing rules and modifiers, shipping parameters, customer hierarchies, and credit management.
Troubleshoot production issues affecting order fulfillment and customer satisfaction.
Evaluate Oracle functionality and recommend improvements to meet evolving business requirements.
Coordinate initiatives across the O2C lifecycle, including customer master data, customer pricing, quote-to-order, order management, ATP/CTP, fulfillment, shipping, invoicing, Accounts Receivable integration, returns and RMAs, and cash application.
Collaborate with Finance to support accurate invoicing, revenue recognition, and financial reconciliation.
Support EDI transactions and trading partner integrations; troubleshoot transactions with customers, vendors, third-party providers, and middleware teams.
Partner with integration teams to support APIs, XML, middleware, and external application connectivity.
Work with Supply Chain Planning teams to align Order Management processes with Kinaxis planning capabilities.
Assist with data integrity, integration requirements, and process improvements between Oracle EBS and Kinaxis.
Support planning and fulfillment initiatives that improve customer service levels and supply chain performance.
Lead or participate in ERP projects, enhancements, upgrades, and business transformation initiatives.
Develop test strategies and execute unit testing, system integration testing, and user acceptance testing.
Coordinate deployment activities and end-user training.
Ensure adequate documentation exists for support and compliance requirements.