OR1 Field Software Support Engineer
About The Position
Join Karl Storz, a leader in medical technology, and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer, you will provide expert support and resolve complex software challenges in clinical environments, driving customer success and shaping the future of healthcare technology. KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Requirements
- 5+ years of network and software troubleshooting experience (7+ years preferred).
- Bachelor's degree in engineering or equivalent experience.
- Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats.
- Excellent communication, problem-solving, and documentation skills.
- Strong customer service orientation and ability to work in high-pressure situations.
- Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments.
Nice To Haves
- Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
- Cisco CCNA or equivalent preferred.
Responsibilities
- Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges.
- Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution.
- Collaborate with R&D and software engineering teams to drive product improvements and innovation.
- Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction.
- Develop and share best practices to enhance field operations and customer success.
Benefits
- Opportunity to shape the future of healthcare technology.
- Collaborative, dynamic team environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
