Software Engineer, Support

Rinsed

1d•$160,000 - $180,000

About The Position

We are seeking a driven, intellectually curious candidate who is excited to work at a fast-growing startup. As the Software Engineer responsible for support tooling, you will be working in close collaboration with the engineering & support teams to respond to internal requests/bug reports and you will be making technical contributions to the core products to make them easier to support and improve overall usability. This role involves balancing technical support responsibilities for internal stakeholders and investing time to improve debugging tools.

Requirements

3+ years of experience in software development roles, preferably full stack
Familiarity with Ruby, Rails, Postgres, JS, RSpec (or comparable testing frameworks)
Proficient with SQL
Experience working on a mature SAAS product with good understanding of CI/CD, testing and general best practices

Responsibilities

Write code that is efficient, clean, simple, easy to read and well tested
Work closely with members of the support and engineering teams to diagnose reported issues, document findings and implement solutions through bug fixes and/or product enhancements
Analyze requirements, follow up with stakeholders and communicate product changes internally
Collaborate cross-functionally and externally to build and improve Rinsed products