Software Engineer - Support Platform

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon, Portugal or London, United Kingdom Role Summary As a Software Engineer within our Support Platform team, you will be responsible for developing the vital systems that facilitate a first-class experience for our customers and internal teams alike. Your role involves building everything from intuitive self-service portals to the bespoke internal tools that allow our support agents to resolve complex queries with ease and precision. Working in close collaboration with Product, Design, and Support Operations, you will help bridge the gap between technical complexity and user-centric service. We are looking for a proactive developer with a keen eye for detail who is passionate about creating high-quality, reliable software that makes a tangible difference to our users' daily lives.

Requirements

Proven experience in backend development using languages such as Go, Python, or similar.
Demonstrated ability to build and maintain RESTful APIs and microservices.
Experience integrating with and extending third-party SaaS platforms and vendor APIs.
Foundational understanding of frontend technologies (e.g., React, JavaScript/TypeScript) and how they interact with backend services.
A proactive approach to problem-solving and a commitment to writing clean, maintainable, and well-tested code.
Effective communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
Fluent English

Nice To Haves

Experience with Cloudflare’s product suite and Workers platform.
Familiarity with containerization and orchestration tools like Docker and Kubernetes.
Previous experience working in a Support Engineering or Internal Tools environment.

Responsibilities

Develop robust backend services and APIs that power self-service portals and internal tooling.
Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
Collaborate with Product, Design, and Support Operations to transform user needs into scalable technical solutions.
Maintain and improve existing systems to ensure high reliability and performance for our global support team.
Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.

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