Software Support Engineer

TicketManager•Calabasas, CA

3d•$100,000 - $115,000•Onsite

About The Position

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role We are looking for a motivated full-stack developer to join our team as a Software Support Engineer. The position offers a lot of opportunity to learn and grow as a developer. As a Software Support Engineer, you’ll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal candidate will be able to hit the ground running, possess a strong curiosity and desire to ideate and explore new features to improve experiences. You’ll participate in discussions about product ideation, proof-of-concepts, and give feedback on ideas. This role is In-Office in Calabasas, CA Monday-Friday

Requirements

Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
3+ years of frontend and backend application development experience
In depth knowledge of Node.js
Advanced experience with MySQL or similar relational databases
Hands-on experience with SQL schema design, and Design Patterns desirable
Hands-on experience using Git, Github, or other similar source code version control systems
Experience with AWS, GCP, or Azure
Experience using GenAI tools such as Cursor, Copilot for coding and writing test code.
An understanding of JavaScript fundamentals including DOM manipulation

Nice To Haves

Preferred knowledge of the following:
Angular
Elasticsearch/OpenSearch
Single-page Application patterns and techniques
Experience with one of the following is a plus, but not required:
Object-oriented PHP with Symfony or similar PHP Frameworks
Salesforce(.com) Development, Java
Creative and efficient problem solver
Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences

Responsibilities

Develop and maintain web-based application on AWS, using Node.js, PHP, and Java
REST API development on our External and Internal APIs
Respond to requests and questions about how our application works, including verification and debugging for features and functionality.
Work through the entire web application development life cycle right from requirements to delivery and post launch support
Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
Keep abreast of new trends and best practices in web development
Need to work in office; be available during regular hours as well as off-hours availability depending on project needs

Benefits

Compensation: $100,000k - $115,000k base salary & Bonus Eligibility
Retirement: 401(k) Company Match
Health Benefits: Medical, Dental, Vision & Chiropractic
Time Off: Unlimited PTO
Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
4.5 out of 5 Glassdoor rating
Used by over 4,000 globally known companies including ~15% of the Fortune 500

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