Support Ops Software Engineer
About The Position
The Support Operations Software Engineer at Fidelity Labs is a pivotal role for the continued success and growth of the Fidelity Private Shares. The Fidelity Private Shares team delivers innovative technology, robust industry experience and expertise, and seamless service to the start-up ecosystem through Fidelity Investments. In this role you will be hands-on in the support, delivery, and success of the Fidelity Private Shares platform. You’ll work closely with technical leads, product, and customer success teams to support our customers and inform the product, as well as researching and developing new growth opportunities to expand on the strengths of the core technology.
Requirements
- Proven experience building, deploying, and supporting web applications in production with one or more programming languages (e.g., Python, Javascript, Java)
- Understanding and experience working with source code management, testing, and CI/CD processes and tools such as Github and Jenkins
- A customer-first mentality; a passion for engineering excellence; a desire to empower and collaborate with your teammates; a willingness to learn; and adaptability to new and changing requirements
- Strong analytical, technical, and problem-solving skills to understand complex customer needs and transactions
- A sense of ownership utilizing automation and tests to make sure code is robust as possible
- Ability and desire to learn and experiment with new technologies and patterns
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
