Software Support Engineer 1

Crown Equipment Corporation

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Software Support Engineer 1Job duties: Manage technical deployment and configuration of AET systems. Provide hands-on installation and database setup. Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems. Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements. Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff. Utilize software engineering principles to diagnose and resolve complex issues with customer system. Analyze system bottlenecks by troubleshooting network issues or database performance. Implement corrective actions and optimize performance. Create Standard Operation Procedures (SOPs) for issue resolution and training. Apply clear communication to guide after-service technicians or customers toward a solution. Serve as the primary technical point of contact for assigned projects. Translate customer requirements into actionable technical work plans and manage execution of plans. Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches. Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements. Design and implement improvements to support processes.

Requirements

Less than 2 years related experience
Bachelor's degree (Computer Science, Information Systems, Engineering)
Frequent travel and over night stays

Nice To Haves

Proficient in a programming/scripting language (e.g. C Sharp (C#), Python).
Familiar with Windows/Linux Server environments, networking basics, and Structured Query Language (SQL).
Certification in cybersecurity or networking.
Exposure to AGV, Warehouse Management System (WMS), Programmable Logic Controller (PLC), or Manufacturing Execution System (MES) systems.
Experience with ticketing systems (e.g. Jira, ServiceNow, SharePoint) and remote support tools.
Familiar with source control (e.g. Git) and DevOps culture.
Good written and verbal communication skills

Responsibilities

Manage technical deployment and configuration of AET systems.
Provide hands-on installation and database setup.
Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems.
Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements.
Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff.
Utilize software engineering principles to diagnose and resolve complex issues with customer system.
Analyze system bottlenecks by troubleshooting network issues or database performance.
Implement corrective actions and optimize performance.
Create Standard Operation Procedures (SOPs) for issue resolution and training.
Apply clear communication to guide after-service technicians or customers toward a solution.
Serve as the primary technical point of contact for assigned projects.
Translate customer requirements into actionable technical work plans and manage execution of plans.
Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches.
Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements.
Design and implement improvements to support processes.