Software Support Engineer

TPI • Sterling Heights, MI

13h

About The Position

As a Software Support Engineer at Test Products, Inc. (TPI), you'll be at the forefront of solving complex challenges in the manufacturing industry. You'll empower clients by providing top-notch support and ensuring our high-stakes electrical test equipment operates seamlessly. At TPI, we're all about connection, collaboration, and pushing boundaries. You'll work closely with a dynamic team, dedicated to delivering exceptional results by asking "why" before "how." Your role is pivotal in creating a seamless experience for clients, making you an integral part of our mission to solve the unsolvable. Join us, and let's make an impact together.

Requirements

• Experience in providing technical support for software applications, ideally within the manufacturing sector.
• Ability to troubleshoot and resolve software issues efficiently, working collaboratively with cross-functional teams.
• Proven track record of documenting and communicating solutions clearly to enhance client experience.
• Ability to identify potential software improvements and suggest actionable solutions proactively.
• Experience in conducting software updates and maintenance to ensure optimal performance.
• Ability to train clients and team members on software functionalities, fostering self-sufficiency.
• Experience in monitoring system performance and implementing strategies to prevent future issues effectively.

Responsibilities

• Provide expert-level support to clients, ensuring our electrical test equipment operates flawlessly.
• Collaborate with cross-functional teams to troubleshoot and resolve software issues efficiently.
• Document and communicate solutions clearly to empower clients and enhance their experience.
• Proactively identify potential software improvements and suggest actionable solutions.
• Conduct regular software updates and maintenance to ensure optimal performance.
• Train clients and team members on software functionalities to foster self-sufficiency.
• Monitor system performance and implement strategies to prevent future issues effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed