Software Support Engineer

TEKsystems•Westwood, MA

2d•$35 - $45•Onsite

About The Position

The primary function of a Software Support Engineer programs and configures security-related systems as required by the customer and directed by the manager. Typical Duties and Responsibilities: complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems. Provide integration support for customers’ existing systems with their access and video security solutions. Provide support to internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair. Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel. • Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors. • The ability to work closely with Information Technology professionals to ensure project and customer expectations are met. • Strong oral/written communication and interpersonal skills. • Must be a responsible, self-motivated, self-starter, personable and well organized. • Superior customer service skills to deal with both internal and external customers. • Ability to manage multiple tasks simultaneously. • Must be able to effectively handle stressful situations. • Must be able to read and effectively interpret general business documentation. • Associate is required to stand, walk, climb, sit and use hands and fingers. • Reaching, grasping, and carrying activities also required. • Valid and current driver’s license.

Requirements

Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors.
The ability to work closely with Information Technology professionals to ensure project and customer expectations are met.
Strong oral/written communication and interpersonal skills.
Must be a responsible, self-motivated, self-starter, personable and well organized.
Superior customer service skills to deal with both internal and external customers.
Ability to manage multiple tasks simultaneously.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Associate is required to stand, walk, climb, sit and use hands and fingers.
Reaching, grasping, and carrying activities also required.
Valid and current driver’s license.
Requires ability to pass CORI check and obtain MA certificate of clearance

Nice To Haves

Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable.
Familiarity with SQL programming language is a plus

Responsibilities

complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems
Provide integration support for customers’ existing systems with their access and video security solutions
Provide support to internal teams that repair and maintain customer systems
perform regular maintenance to prevent breakdowns
diagnose problems with customers computerized systems and determine the course of action and perform the repair
Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel