Field Support Engineer

Advantest • Austin, TX

2d • Onsite

About The Position

The Field Support Engineer will be responsible for customer site preparation
consultation, on-site installation, implementation planning, maintenance and
repair of Advantest systems solutions.  This will include hardware, software and
networking products as well as operating systems.  Install and optimize
hardware/software products and configurations at customer sites.  Perform
on-site calibration services per Advantest recommended calibration intervals. 
Troubleshoot, diagnose and resolve product performance problems.  Perform
on-site maintenance and repair services.  Ensure high level of customer
satisfaction by advising customers on preventive maintenance, best known
methods/practices and configurations, which may impact product system uptime
performance.

Requirements

• Bachelor’s degree or experience in a related field required
• Fluent in English
• Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.

Responsibilities

• Working within established policies, processes and procedures, deliver hardware support services for Advantest’s integrated ATE system solutions
• Solving complex problems related to system uptime or availability
• Failure data and parts usage analysis (Excel)
• Strong teamwork and communications with local support team members and management
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to ‘work-to-completion’ upon short notice, which requires working overtime
• Timely and accurate completion of all administrative tasks associated with the task performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level