Optometry Services Supervisor

Family HealthCare NetworkFresno, CA

About The Position

The Optometry Services Supervisor is responsible for the direct supervision of staff members and daily operations of the optometry services.

Requirements

  • Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of an Associate’s Degree program with a recognized major or comparable experience, and;
  • Two years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
  • Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
  • Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
  • Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
  • Valid CA driver’s license
  • Job duties require the employee to effectively communicate, verbally and in writing, their opinions, and extrapolations of information they collect and synthesize/analyze.
  • Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
  • Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
  • Effectively conveys technical information to non-technical audiences.

Nice To Haves

  • Optometry related experience highly desired.

Responsibilities

  • Provides supervision to departmental staff
  • Responsible for facilitating efficient optometry patient flow by coordinating the front and back-office services throughout the operational hours.
  • Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager, and implements strategies for improving customer service, patient throughput and patient flow.
  • Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process.
  • Responsible for facilitating efficient optical patient flow and sales services throughout the operational hours.
  • Responsible for conducting inspections of work areas and exam rooms to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines
  • Responsible for handling patient complaints.
  • Performs other duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

Associate degree

Number of Employees

251-500 employees

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