Store

EssilorLuxottica Group•Boca Raton, FL

14d

About The Position

The Optometric Technician supports optometric examinations and connects the doctor and retail functions while delivering the LensCrafters patient experience. The role helps ensure patients receive high-quality optometric care and supports the store’s key performance indicators through effective execution of the patient experience before, during, and after exams. The technician greets and assists patients, gathers medical history, prepares patients for examinations, and performs pre-examination tests. The role also involves accurately managing patient and insurance information, prescriptions, records, appointments, and contact lens orders; maintaining examination equipment, supplies, and work areas; supporting patient retention; and assisting retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service experience.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations by obtaining medical history, preparing patients, and performing tests to support accurate diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Treat indecisive or difficult patients with patience and courtesy, and promptly address situations involving dissatisfied patients.
Work accurately and thoroughly under time pressure and during periods of high patient volume.
Use appointment scheduling procedures and computer systems; organize and file patient records in accordance with HIPAA.
Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
Use the CIAO system to enter customer and patient data, insurance information, eye care services and fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and interact effectively with patients and staff.
Explain pre-examination measurements and answer patients’ questions.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.