Muscle Shoals Eye Center, Optometric Technician

EssilorLuxottica Group • Muscle Shoals, AL

20d

About The Position

The Optometric Technician ensures patients receive high-quality optometric care during eye exams and provides a seamless patient experience by connecting the doctor with other primary care functions. The role supports patient care and exam flow, conducts pre-examination and diagnostic tests, maintains patient records and equipment, and assists with contact lens exams and orders. The technician also contributes to scheduling, point-of-sale operations, visual merchandising, patient service, and a safe working environment. The position requires working weekends and evenings as business needs vary by location.

Requirements

• High school graduate or equivalent.
• At least 2 years of experience in optometry, ophthalmology, or a healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and ability to use optical equipment and diagnostic testing, including pre-exam testing, pretesting, and visual acuity testing.
• Coaching skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in healthcare.
• Previous experience in customer service, retail, and/or optical.
• Optometric technician certification.

Responsibilities

• Assist with patient care and eye exams, manage patient records, and support patient flow throughout the exam.
• Perform vision tests such as visual acuity measurements, depth and color perception tests, and retinal imaging.
• Perform tests that help the optometrist accurately diagnose and treat patients within an appropriate time frame.
• Review prescriptions and patient information carefully, identify special needs, and consult optometrists, opticians, or the Practice Manager when necessary.
• Identify dissatisfied patients and act quickly to resolve their concerns.
• Complete work accurately and thoroughly despite time pressure and patient volume.
• Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Use appointment-book and scheduling procedures and computer operations effectively.
• Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational processes and standards.
• Maintain a safe working environment for team members and patients.
• Support compliance with visual merchandising standards in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact in a personable manner with patients and staff.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Work weekends and evenings as required by business needs, which vary by location.
• Meet attendance and daily timekeeping requirements.
• Adhere to company policies and procedures and maintain the proper dress code.
• Perform other functions as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Professional development support.
• Incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED