Optometric Technician / Front Desk

Healthcare Connection•Mount Healthy, OH

9h•Hybrid

About The Position

The HealthCare Connection is seeking a dedicated and compassionate Optometric Technician / Front Desk Associate to support both clinical and administrative operations. This hybrid role plays a key part in delivering high-quality vision care, ensuring a positive patient experience, and maintaining efficient clinic flow across multiple service locations.

Requirements

Bachelor’s degree or equivalent experience required
Proficiency in Microsoft Excel and Word
Strong interpersonal skills (friendly, patient, and compassionate)
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Basic math proficiency
Ability to adapt to changing environments (portable/mobile program)

Nice To Haves

Previous ophthalmic certification preferred
Experience working with children of all ages preferred
Previous customer service experience preferred

Responsibilities

Engage effectively with patients, especially children, explaining procedures and tests in a clear, reassuring manner
Demonstrate empathy and create a positive, comfortable patient experience
Support and maintain efficient daily patient flow
Perform pre-examination testing with accuracy and attention to detail
Clearly communicate testing procedures to ensure patient understanding
Manage and maintain organized patient records and documentation
Schedule appointments and utilize computer systems efficiently
Maintain inventory and ensure exam and pre-test rooms are properly stocked
Maintain a clean, organized, and professional clinical environment
Assist with transporting and setting up portable vision equipment at various locations
Clean, disinfect, and maintain all equipment and testing tools
Uphold and promote the Mission, Vision, and Values of The HealthCare Connection