Options Counselor, Veteran Directed Care-Pennsylvania

BAY AGING•Erie, PA

7d•$48,000 - $55,000•Hybrid

About The Position

Provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care program. VDC is a program that serves eligible veterans of any age who are at risk of nursing home placement. The Options Counselor is responsible works with the Veteran to identify their needs and develop a spending plan to meet those needs. He or she works with the Veteran to assess, identify, coordinate and monitor supports and services on an ongoing basis. The Options Counselor monitors all VDC spending along with the Veteran, the Financial Management Service (FMS) provider and the VAMC.

Requirements

3 or more years of experience working with seniors, disabled adults, human services or general case management field.
Bachelor’s degree in social work, human services or medical field preferred.
Criminal History background check required.
Microsoft Office programs (e.g., Word, Excel, Outlook, PowerPoint) and standard office equipment
Data entry and evaluation
Strong organizational skills with the ability to prioritize and multitask.
Strong customer service and interpersonal skills.
Excellent verbal communication skills face-to-face and on the phone.
Excellent written communication skills (letters, memos, reports, emails).
Ability to mediate conflict and engage clients in problem solving conversations.
Understanding of client confidentiality, recording client data, and accurately entering information into computer systems in a timely manner.
Detail oriented — maintain schedule, services, communications & advocacies for clients.

Responsibilities

Home visits (50% including travel time): This includes initial assessments in the client’s home, development of a spending plan, assisting the Veteran with the process of becoming an employer, facilitating new hire appointments, conducting monthly, quarterly, semi-annual, and annual required contacts and reassessments as needed.
Provide training and remediation as necessary related to employer responsibilities.
Follow up on referrals and service implementations for clients.
Maintains, updates, and monitors clients' confidential information, services and file notes in data base program as required.
Performs fiscal duties as required under Veterans Directed Care program.
Maintains accurate records of expenditures, schedules & generates monthly reports as required; responsible for satellite office administration as assigned.
Work independently when necessary.
Handle a variety of tasks autonomously with regular reporting to supervisor and co-workers.
Establish and maintain trusting relationships with clients and their families in all circumstances.
Interact and work well with other agency departments, staff & employees.