Optician - Addison

Warby Parker•Addison, TX

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The role helps customers meet their eyewear needs by delivering knowledgeable, attentive service and helping them feel confident about their glasses. The Optician will develop expertise in the Warby Parker brand and products, work collaboratively with teammates, and represent the company’s values and mission. The position also offers access to career-advancing resources and benefits.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations to make customers and teammates happy.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be extremely detail-oriented and capable of handling a wide range of responsibilities.
Be open-minded, continuously learning and challenging existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet all of their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets Warby Parker’s optical standards and customers’ requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure all customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices for use throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; paid sick leave is also listed for part-time employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement Support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.