Optician 1 (Killeen Vision)

VSP Ventures Optometric Solutions LLC•Killeen, TX

9d•Onsite

About The Position

The primary function of this role is to assist patients with finding frames, adjustments, troubleshooting, and dispensing eyewear while providing the highest levels of quality and care. This role is responsible for attracting and retaining customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction. The Optician will greet and assist customers in frame selection, help with adjustments, troubleshooting, and dispensing eyewear. They will also ensure correct pricing and realistic delivery time quotes, contact patients for dispensing, and provide enthusiastic and concise communication. Additionally, the role involves cleaning and merchandising displays, assisting with insurance billing and order processing, and documenting patient communication in the practice software system. Special projects, cross-training, and other related duties may also be assigned.

Requirements

One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiating, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Responsibilities

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
Greet and assist customers in the selection of frames
Assist patients with adjustments, troubleshooting, and dispensing eyewear
Ensure correct pricing and realistic delivery time quotes to patients; contact patients to dispense glasses
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations , as well as foster positive relationships with team members
Clean and merchandise displays daily; always display effective merchandise
Assist with insurance billing and processing orders
Document all patient communication in the patient record within the practice software system
Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested