SVS Vision - Optician - Wayne, MI.

SVS Vision, Inc.•Wayne, MI

2d•Onsite

About The Position

SVS Vision has been helping customers lead better lives through better vision since 1974. As a Michigan-based company with over 80 offices in 9 states, we are one of the largest optical companies in the Midwest. We are a family-oriented company that values our employees and offers opportunities for growth, above-market salaries, and exceptional benefits. We also offer an employee referral bonus and supplemental earning potential for opticians through commission sales. Opticians can also enjoy free designer glasses annually and significant discounts.

Requirements

Maintain license as required by State.
High School Graduate or equivalent.
Previous experience in an office and/or optical dispensing setting is preferred.
Able to handle multiple customer interactions/phone calls at a time.
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods of time.
Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.).
Ability to lift 10 to 20 pounds.
Ability to see (Near, Distance, Color, and Depth Perception).
Manual and finger dexterity, as well as hand/arm steadiness.
Ability to grip and hold items.
Good eye and hand coordination.
Able to operate a cash register, various optical equipment and tools.
Ability to adapt to changing policies and duties required for the business.
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines.
Ability to travel between offices to support patient care.
Able to travel independently to support Company objectives and personal development.

Responsibilities

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
Complete pre-screening activities prior to patient exams.
Prepare work orders for Optical Lab.
Process medical billing information.
Maintain frame inventory.
Analyze patient eyewear needs.
Recommend specific lenses, lens coatings and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color, ensuring coordination with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
Maintain a complete knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Ensure proper merchandising of frame inventory.
Confirm appointments.
Process transactions in the optical billing and point of sale systems.
Process medical billing information, including uploading all supporting documents to EHR, such as IDs, Insurance cards, Insurance Plan sheets, and charts.
Organize and file patient and customer records.