Optician- Cornelius

PACIFIC UNIVERSITY • , OR

3d • Onsite

About The Position

Responsible for providing optical services and administrative support at the Cornelius EyeClinic+EyeTrends location. Bilingual – English and Spanish Preferred. This role involves providing optical assistance to patients and student interns, including frame selection, dispensing, adjusting, and repairs. The Optician will also determine specific data for prescription orders, verify orders prepared by students, process orders according to third-party payer requirements, track order status, and verify materials received from labs. Maintaining communication with patients regarding order status, delays, and readiness for dispensing is crucial. The position serves as a technical resource for interns, staff optometrists, and faculty on optical products and managed care coverage, requiring up-to-date industry knowledge. Patient confidentiality and HIPAA compliance are essential. Responsibilities include processing patient orders, collecting fees, documenting patient care, posting payments, and updating the electronic health record (EHR). Collaboration with reception staff for coordinated patient care is expected. The role also involves performing other related duties and exploring ways to improve clinical education, increase revenues, enhance operations, improve customer service, and promote the optical center.

Requirements

• High school diploma or equivalent.
• Three years practical experience in dispensing or documented successful completion of a one year or longer academic program in dispensing opticianry or optical technology with a dispensing emphasis.
• Must possess or obtain ABO Certification within one year of hire date.
• Communicates with students, faculty, staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
• Maintains proper appearance and personal conduct for the employee’s particular job.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work in a team environment.
• Demonstrated ability to support, and maintain diversity among students, faculty, and staff.
• Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with students, patients, faculty, optometric physicians, co-workers, and others in the health care community.
• Proven ability to work within the guidelines of good Optometric practice.
• Professional appearance and a high level of self-motivation and interest in optometry program development.
• Strong word processing and database management skills.
• Working knowledge of computers and standard office equipment.
• Must comply with HIPAA rules and procedures.
• Must possess the skills and motivation necessary to work independently and as a team member.
• Ability to respect the roles and challenges of staff, students, faculty, College administration, and other members of the University community.
• Must be highly organized, flexible, sensitive to meeting deadlines, able to exercise good judgement in prioritizing and developing efficient work methods.

Nice To Haves

• Bilingual – English and Spanish Preferred.

Responsibilities

• Greet and provide optical assistance to patients and student interns, including frame selection, dispensing, adjusting, and repairs.
• Respond to telephone inquiries professionally and positively, utilizing strong customer service skills.
• Determine specific data for prescription orders and verify completeness of orders prepared by students.
• Process orders based on appropriate third-party payer requirements.
• Track status of orders and determine cause for delays.
• Provide for verification of materials received from labs.
• Maintain communications with patients while material orders are in process, including notifying patients of order delays and contacting patients when orders are ready for dispensing.
• Serve as a technical resource to interns, staff optometrists, and faculty regarding optical products and managed care coverage of materials.
• Maintain patient confidentiality and follow HIPAA policy and procedures.
• Process patient orders including collection of fees, proper patient care documentation, posting payments, updating and verifying information in the electronic health record (EHR).
• Work closely with the reception office staff to ensure proper coordination of patient care activities.
• Perform other position-related or implied tasks and work with Directors and administrative staff to improve clinical education, increase revenues, improve operations, enhance customer service, and promote the optical center.

Benefits

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED