Optician - Shoppes at Arbor Lakes

Warby Parker•Maple Grove, MN

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The role centers on helping customers meet their eyewear needs and delivering a positive, confidence-building experience. The Optician will become knowledgeable about the brand and its glasses, advise customers on frames and lenses, and ensure eyewear is accurately measured, fitted, and finished to optical standards. The position also involves working collaboratively with teammates, contributing to sales and customer-service practices, and representing Warby Parker’s values and mission.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing environment.
Be extremely detail-oriented and able to manage a wide range of responsibilities.
Be open-minded, committed to learning, and willing to challenge existing knowledge.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
Check finished eyewear against optical standards and customers’ requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to provide exceptional customer service.
Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear.
Overtime pay for applicable non-exempt employees required to work more than 40 hours in a workweek.