Optician

SANTA ROSA COMMUNITY HEALTH • Santa Rosa, CA

12d • $24 - $28 • Onsite

About The Position

The Optician will work closely with our patients and Optometrist, assisting them in selecting eyeglasses, measuring, fitting lenses, and providing advice on eyewear products according to written optical prescriptions.

Requirements

• High School Diploma or equivalent.
• Knowledge of optical products, lenses, and frame selection required.
• Optical dispensing experience required.
• Certified Optician by State of California through certification examination.
• Certification must be maintained.
• Proof of current certification must be provided for personnel records.
• Previous experience as an optician is required.
• Knowledge of optical products, lenses and frame selections.
• Strong communication skills and a passion for delivering excellent customer service.
• Fluency in English and Spanish (speak, read and write) required.
• Demonstrated computer/keyboard proficiency and Experience with Microsoft Office applications including Outlook, Word, Excel and PowerPoint as evaluated by skills testing.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Complies with HIPAA policies.
• Strong interpersonal skills.
• Ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.
• Strong organizational skills with ability to prioritize projects, work relatively independently and meet deadlines.
• Strong written and verbal communication skills.
• Good judgment, problem solving and decision-making skills.

Nice To Haves

• Certification from an accredited optician program is a plus but not required.
• Experience with electronic health records preferred.

Responsibilities

• Maintain an organized and welcoming environment for patients.
• Assist patients in selecting the right frames and lenses based on their prescription, lifestyle, and preferences.
• Accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & patient needs.
• Provide accurate fittings for eyewear and educate patients on proper care and maintenance.
• Dispense, adjust, and repair eyewear.
• Collaborate with optometrists to ensure prescriptions are accurate and fulfill patients' needs.
• Assist with administrative tasks such as insurance billing, processing glasses orders, processing payments, scheduling appointments, and maintaining patient records.
• Order and track optical prescriptions.
• Ensure that all logs, forms, records, and charts are complete, thorough and accurate.
• At the direction of the Clinic Manager or Site Director, support with the following: Inventory, ordering, and pricing of frames. Inventory and ordering of accessories, cases, pharmaceuticals. Maintaining the lab and dispensary inventory. Ordering supplies for the dispensing area.
• Documents all medical information in appropriate fields in electronic health record (EHR).
• Contact patients to remind them of and confirm appointments.
• Document and sign all clinical support tasks in the EHR.
• Check EHR messages and follow up appropriately.
• May provide health education to patients, including but not limited to self-care and instruct patient as directed by the Optometrist.
• Follow up with patients regarding eye health and prescription issues as needed.
• Take lens measurements, including but not limited to segs, OC’s, vertex distance.
• Verify all optical prescriptions.
• At the direction of the Optometrist, enter lab orders for lenses and frames through online designated online portal/s.
• Assist Optometrist as needed.
• Follows all SRCH policies & procedures.
• Participate in ongoing training.
• Other duties as assigned.

Benefits

• SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED