Optician Team Lead

Atlantic Vision Partners•Collinsville, VA

32m•Onsite

About The Position

As an Optician Lead, you will contribute to the fulfillment of Atlantic Vision Partners’ mission statement by possessing exemplary patient/customer service skills, being highly motivated, energetic, and able to multitask in a fast-paced environment. In addition, they will be highly skilled at preparing and fitting glasses, filling prescriptions, helping patients/customers choose frames, adjusting and fitting finished glasses, processing orders with optical labs, and final inspection of orders.

Requirements

Demonstrated prior sales ability.
Ability to multitask in a fast-paced environment.
Ability to prioritize work.
Superior attention to detail.
Superior ability to follow through.
Basic Computer / Internet skills.
Ability to remain calm in stressful situations and/or when working with a difficult patient.
Strong interpersonal skills to communicate effectively with patients, families, doctors, and staff to achieve high levels of customer service.
Demonstrated knowledge in the optical field and leadership experience.
Minimum of High School Diploma or equivalent.
Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only).

Nice To Haves

ABO certification and VA LDO preferred.
Previous optical experience is preferred.
Membership in the National Academy of Opticianry (NAO) is encouraged.

Responsibilities

Assists customers in choosing the most appropriate eyeglass frame, type of lenses, and lens features.
Measures customers accurately to make sure the glasses will fit properly.
Prepares orders for the ordering and fabrication of eyewear so the lab can prepare, grind, edge, and insert lenses into the frames.
Processes and submits eyewear orders accurately to the wholesale labs.
Inspects all finished eyewear to make sure the prescription has been filled correctly and there are no defects present, follows up with lab if necessary.
Dispenses finished glasses to the patient / customer, making sure that they fit, are comfortable, and that patient satisfaction has been achieved.
Repairs patient’s broken frames, or assist them with the selection of a new pair of glasses.
Adjusts frames for the patient / customer who has come in for realignment.
Inspects, cleans, and maintains the frame inventory on display in the optical department.
Transmits information on the computer/internet to obtain insurance company approval for billing and processing.
Applies press-on prisms; both standard and compound.
Hand edges glass, plastic and polycarbonate lenses when necessary.
Tints plastic lenses when necessary.
Mounts and re-mounts drilled rimless eyewear.
Performs daily receiving of optical goods from various vendors.
Prepares orders daily for dispensing optician.
Follows up with vendors regarding late orders and back orders and keeps patient apprised of order status.
Coordinates shipment of frames to labs for assembly by labs.
Prepares RTV goods for shipment and tracks credits due from each vendor.
Performs daily balancing of patient payments to receipts.
Reviews and manages time and attendance, including approving/denying requested PTO.
Assists the Optical Regional Manager in their duties as needed.
Communicates with upper management.
Completely familiar with all aspects of each job description in the department.
Supervises the staff of the department, coaches, and disciplines as necessary.
Staffing and training for the department.
Leadership, motivation, and goal setting for staff.
Monitors staff performance.
Maintains efficiency of the department.
Inventory management.
Optical pricing strategies.
Organization and process management.
Troubleshooting quality/ delivery problems.
Troubleshoots and solves problems in the department in a timely manner.
Openly support and consistently communicate the mission of the department and the whole organization.
Handles personnel issues that may arise amongst the staff.
Accept staff call-ins and or staff who will be late.
Serve as staff and patient advocate to ensure optimal patient care.
Interface with patients and their families to ensure care meets their expectations.
Serve as a role model and mentor to staff by responding positively to change while supporting colleagues throughout the change process: gives and welcomes feedback.
Performs as a team leader, creating a collaborative and respectful team environment and maximizing positive workflow.
Able to be the first line of defense for patient complaints.
Strong knowledge of optics and the ability to learn new knowledge of changing technology.
Enforcing and following all the guidelines in the employee manual, including clothing attire, language, volume, cell phones, and behavior.
Other duties as assigned.