Optician / Sales Associate

Pearle Vision -Cuyahoga•Stow, OH

1d•Onsite

About The Position

The Optician / Sales Associate is responsible for attracting and retaining patients by delivering an exceptional patient experience, fostering patient retention, and promoting outstanding doctor satisfaction. This role drives profitable store sales by cultivating a retail selling culture through role-playing and effective sales techniques. The associate will develop professional business relationships with colleagues and Doctors, fill eyeglass prescriptions, and fit lenses and frames according to patient needs and visual requirements. They will also assist patients in selecting frames, perform optical measurements, ensure a quality patient experience through accurate pricing and POS entry, and provide guidance on Managed Vision Care. Additionally, the role involves merchandising the store according to Planograms and Company standards, and assisting with marketing programs, signage, and promotions.

Requirements

Ability to sell through use of sales skills and accountability for sales results.
Experience and proven results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor relationships.
Attention to detail and follow-up.
Ability to manage priorities through adaptability and flexibility.
Willingness to take calculated risks.
Experience with personal computers preferred.

Responsibilities

Drive profitable store sales by fostering a retail selling culture through role-playing and effective retail sales skills.
Develop professional business relationships with other associates and Doctors.
Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames.
Utilize optical prescription in conjunction with the patient's visual requirements.
Recommend specific lenses and lens coatings to suit patient needs.
Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
Perform appropriate optical related measurements.
Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
Provide appropriate guidance to patients regarding Managed Vision Care.
Assist the store with being effectively merchandised according to the Planogram and other Company standards.
Assist with the timely execution of approved Marketing programs and initiatives, and the implementation of appropriate signage and promotions according to company standards.
Other duties as assigned by Store Manager.