Optical Sales Associate / Optician

Clarkson Eyecare • Frisco, TX

7d • Onsite

About The Position

An Optical Technician / Optician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer. This role involves determining patients' wants and needs and selling to exceed their expectations, assisting patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions, and operating the auto-lensometer and manual lensometer. The technician will educate and recommend specific lenses, lens coatings and frames to suit patient needs, accurately collect measurements, dispense patient orders, and repair and adjust patient frames. They will also ensure all job aids and policies are followed, maintain frame standards with cleaning and organization, and keep frame inventory accurate. General office duties and cleaning will be assigned by the manager, and assistance with other duties in the office may be needed.

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Able to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands are essential
• Constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time
• Occasional driving or climbing may also be necessary

Nice To Haves

• Previous medical office experience preferred
• Previous ophthalmic experience strongly preferred
• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

Responsibilities

• Promote frames and lenses recommended by the doctor to meet patient needs
• Adjust and repair glasses
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Benefits

• Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Optical Education Reimbursement
• Paid Maternity Leave
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED