Optician II - 029

Keplr Vision•Highlands Ranch, CO

2d•Onsite

About The Position

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. This role involves educating patients on corrective lens options, managing inventory, and collaborating with physicians to address any prescription-related concerns. The Optician II will also be responsible for performing eyewear adjustments and repairs, placing optical orders, and troubleshooting issues independently.

Requirements

Excellent customer service skills and personal presentation
0-3 years of experience
Good organizational and multitasking abilities
Coachable-open to feedback and continual improvement
Flexible and adaptable
Professional phone and office etiquette required

Responsibilities

Review Physician’s prescriptions and orders based on medical charts
Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
Provide honest but compassionate feedback about aesthetic choices in frames
Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
Communicate with physician with questions or concerns about prescriptions and other eye-related issues
Perform adjustments and repairs of eyewear
Place optical orders with a general understanding of insurance benefits
Independently troubleshoot
Operate lensometer and other tools to achieve proper fitting