Optician I

Cherry Health • Grand Rapids, MI

23h • Hybrid

About The Position

Responsible for assisting patients with frame selection, eyeglass orders, verification, fitting and dispensing of eyewear. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications. This is a full time, benefit eligible position, typically working 7:45am-5pm Monday - Friday, with late night until 7pm on Tuesday and Thursday.

Requirements

• High School Diploma (or equivalent) required.
• CPR certification (offered at CH) is required.
• Ophthalmic and/or sales experience preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Must enroll in Optician training program within 6 months of start and complete within one year of enrollment (paid by Cherry Health).
• Team oriented with strong collaborative skill set.
• Excellent communication and interpersonal skills.
• Strong organization and problem-solving skills
• Ability to perform essential duties and responsibilities within 6 months.
• Excellent customer service skills.
• Basic computer literacy
• Ability to travel to other sites as determined by business needs.
• Ability to work evenings or weekends as required.
• Ability to multi-task.

Nice To Haves

• Bilingual (Spanish) preferred but not required.

Responsibilities

• Assist patients in appropriate frame selection.
• Verify patient information.
• Evaluate patients for eligible discounts and special funds.
• Verify insurance eligibility.
• Evaluate new Rx and properly set patient expectations.
• Determine optimal lens material & style.
• Take accurate measurements for lens style.
• Supply patients with transparent pricing.
• Enter patient orders for glasses and contact lenses.
• Submit orders to appropriate insurance websites.
• Accurately take payments.
• Make patient aware of typical order delivery time.
• Verify glasses using lensometer.
• Document glasses orders, arrivals, and dispenses.
• Notify patient of glasses arrival.
• Perform eyeglass adjustment and repairs.
• Assure patient education regarding usage and cleaning of glasses.
• Teach patients contact lens insertion and removal.
• Notify management of any patient complaints.
• Work with Optician II or III to trouble-shoot patient complaints.
• Frame board management.
• Assist with inventory.
• Understand and adhere to CH’s compliance standards as they appear in CH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state and CH’s regulations, laws, and policies as they presently exist and as they change or are modified.
• Perform other duties as assigned.
• Travel to and from schools.
• Set up and tear down school clinic.
• Assist with scheduling and/or check-in for students.
• Maintain accurate electronic health records.
• Assist with phone calls to classrooms and/or escort children.
• Maintain professional interaction with all school staff.
• Call parents as needed to set up follow-up appointments and/or explain ocular conditions.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees