Optical Technician

Optical Outlets•Tampa, FL

1d•Onsite

About The Position

Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders. This role involves offering exceptional customer service, ordering lenses and frames, performing shipping functions, unpacking and sorting inbound materials, managing inventory, assisting with ordering lab supplies, troubleshooting issues, creating lenses for glasses, and ensuring adherence to quality management and safety requirements.

Requirements

Experience working in a fast-paced environment
One to two years of relative experience
Ability to meet department standards for productivity and quality
Ability to communicate at a level necessary to accomplish the above tasks
Good manual dexterity and hand/eye coordination
Ability to perform physical activities requiring bending, kneeling, and pulling/pushing
Ability to recognize and distinguish colors
Ability to understand and follow procedures
Ability to lift up to 30 pounds
Ability to walk or stand up to 100% of the time
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Offer exceptional customer service by proactively communicating in a timely manner; calls patients or vendors to communicate delays/issues with lens orders
Order lenses and frames from appropriate lab or vendor based on vision plan
Perform shipping functions including efficiently working with time-sensitive shipments and maintaining records
Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary
Routinely check products on order for delays or back orders and communicates and resolves order issues
Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed
Assist with ordering lab supplies, working with vendors for all consumables; troubleshoots issues/problems, and creating lenses for glasses
Assist in efficiently moving work through the department
Maintain company safety standards
Maintain a clean workstation
Assist and cooperate with other departments
Ensure understanding and adherence to quality management and safety requirements, systems, and procedures
Other duties as assigned