Licensed Optical Supervisor - Germantown Collection

Warby Parker • Germantown, TN

15h • Onsite

About The Position

Warby Parker is looking for an Optical Supervisor to join their team of in-house optical professionals. This role involves creating excellent customer experiences through optical expertise, a friendly demeanor, and product knowledge. The supervisor will also act as a keyholder, assisting with store opening and closing, maintaining internal operations, and fostering a positive and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner eager to contribute to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states
• 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• Clear, effective, and professional communicator
• Dedicated to going above-and-beyond to make customers (and teammates) happy
• Energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded and constantly learning
• Takes work seriously, but not oneself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive store vision and sales by providing excellent customer service and acting as the main contact for customer and operational questions
• Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in the store

Benefits

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees (if required to work more than 40 hours)
• Health, vision, and dental insurance (for full-time employees)
• Life and AD&D Insurance (for full-time employees)
• Paid sick leave (for full-time and part-time employees)
• Paid Holidays (for full-time employees)
• Vacation days per year (for full-time employees)
• Retirement savings plan (401(k)) (for full-time employees)
• Parental leave (non-birthing parents included) (for full-time employees)
• Short-term disability (for full-time employees)
• Employee Stock Purchase Plan (for full-time and part-time employees)
• Employee Assistance Program (EAP) (for full-time and part-time employees)
• Bereavement Support (for full-time employees)
• Optical Education Reimbursement (for full-time employees)
• Free eyewear (for full-time and part-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed