Optical Supervisor - Park City Center

Warby Parker • Lancaster, PA

10h • Onsite

About The Position

Warby Parker is looking for an Optical Supervisor to join their team. This role involves creating excellent customer experiences through optical expertise, a friendly demeanor, and product knowledge. The supervisor will also act as a keyholder, responsible for opening and closing the store, maintaining internal operations, and fostering a positive and productive work environment for opticians and retail advisors. The ideal candidate is an energetic self-starter and a lifelong learner eager to contribute to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states
• 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• Clear, effective, and professional communicator
• Dedicated to going above-and-beyond to make customers and teammates happy
• Energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded and constantly learning
• Takes work seriously, but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive store vision and sales by providing excellent service and acting as the main contact for customer and operational questions
• Lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in the store

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees