Optical Service Rep
Henry Ford Health•Shelby Township, MI
About The Position
As an Optical Service Rep, you will be the first point of contact for patients, providing friendly and professional assistance. You will resolve inquiries, process sales transactions, and coordinate services across departments to ensure a seamless patient experience. The role supports Henry Ford Health's commitment to exceptional care and service.
Requirements
- High School Diploma or GED required.
- Basic math skills required.
- Previous retail, hospitality, or customer service experience required.
- Ability to demonstrate effective organization skills, prioritize multiple tasks, and manage daily activities.
- Completion of all training courses as directed by Henry Ford OptimEyes.
Nice To Haves
- Previous optical experience preferred.
Responsibilities
- Greet and direct patients in a friendly, professional, and efficient manner.
- Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
- Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
- Work closely with all HFO departments to coordinate patients' services.
Benefits
- Ongoing learning opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
