Optical Sales Associate - Huntley, IL

Shoptikal, LLC•Huntley, IL

11h•Onsite

About The Position

This role is for a Full-time Optical Sales Associate in Huntley, Illinois. The position involves providing excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Responsibilities include completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. The company emphasizes state-of-the-art technology, exceptional eye care, and Midwestern values, offering a rewarding career focused on improving patients' sight and lives. On-the-job training and certification opportunities are provided, with no prior experience necessary.

Requirements

High School Graduate or equivalent
Maintain license as required by state
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred

Responsibilities

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
Complete pre-screening activities prior to patient exams.
Prepare work orders for Optical Lab.
Process medical billing information.
Maintain frame inventory.
Analyze patient eyewear needs.
Recommend specific lenses, lens coatings and frames to satisfy patient needs.
Assist patients in selecting frames according to style and color, ensuring coordination with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with proper frame repairs and adjustments.
Show patients how to insert, remove and care for their contact lenses.
Assist Optometrist with case histories and screenings.
Maintain a complete knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Ensure proper merchandising of frame inventory.