Optical Sales Associate - Altoona, WI

Shoptikal, LLC•Altoona, WI

2d•Onsite

About The Position

Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Altoona, WI. This role involves providing excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Responsibilities include completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. The company emphasizes building meaningful relationships and improving the sight and lives of patients, offering on-the-job training and certification opportunities.

Requirements

High School Graduate or equivalent
Maintain license as required by state
Complete Shopko OCE Certification requirements and calendar modules
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred

Responsibilities

Provide excellent patient and customer service according to company and Optical Center standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings and frames to satisfy patient needs
Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with proper frame repairs and adjustments
Show patients how to insert, remove and care for their contact lenses
Assist Optometrist with case histories and screenings
Maintain a complete knowledge of third-party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for Optical Lab
Process medical billing information
Ensure proper merchandising of frame inventory