Optical Sales Associate

Shoptikal, LLC • Kohler, WI

5d • Onsite

About The Position

Shopko Optical is seeking a Full-time Optical Sales Associate to join their team in Sheboygan Falls, WI. This role focuses on providing excellent customer service and patient care in the selection, ordering, and dispensing of eyewear. Responsibilities include pre-screening patients, preparing work orders for the Optical Lab, processing medical billing, and maintaining frame inventory. On-the-job training is provided, and no prior experience is necessary.

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred

Responsibilities

• Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
• Complete pre-screening activities prior to patient exams.
• Prepare work orders for Optical Lab.
• Process medical billing information.
• Maintain frame inventory.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Assist patients in selecting frames according to style and color, ensuring coordination with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.
• Maintain a complete knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive Wages & Sales Incentives
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED