Optical Sales Associate - Licensed

Shoptikal, LLC•Ontario, OH

5d•Onsite

About The Position

This role is for a Full-time Licensed Optical Sales Associate at Shopko Optical in Ontario, OH. The position offers on-the-job training and certification opportunities, with no prior experience necessary. The core of the role involves providing excellent patient and customer service in the selection, ordering, and dispensing of eyewear, while also completing pre-screening activities, preparing work orders, processing medical billing, and maintaining frame inventory. The company emphasizes combining technology, exceptional eye care, and Midwestern values to deliver high-quality products and services, aiming to improve the sight and lives of patients.

Requirements

High School Graduate or equivalent
Maintain license as required by state
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings and frames to satisfy patient needs
Assist patients in selecting frames according to style and color, ensuring coordination with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with proper frame repairs and adjustments
Show patients how to insert, remove and care for their contact lenses
Assist Optometrist with case histories and screenings
Maintain a complete knowledge of third-party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for Optical Lab
Process medical billing information
Ensure proper merchandising of frame inventory