About The Position

Eyemart Express, founded 30 years ago by Dr. Barnes, started as one friendly shop in Appleton, WI, and has grown to over 245 stores in 42 states. We are known for promptly delivering quality eyewear at great prices while fostering strong relationships with optometrists and local communities. Our unique model includes local labs in stores, eye exams, and same-day delivery on glasses, ensuring our customers never miss a moment. Join one of the nation's top optical retailers and help people see better. The earning potential for this role is competitive, including base pay and incentives. The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs.

Requirements

  • High School Diploma or GED.
  • Experience working in retail, customer service, or sales.
  • Experience working in the optical industry is preferred but not required.
  • Willing to train.

Responsibilities

  • Provide exceptional customer service to all patients.
  • Maintain knowledge of current sales and promotions.
  • Compute and process payment transactions/refunds.
  • Process insurance claims efficiently.
  • Maintain up-to-date knowledge of products.
  • Create and maintain patient files, following company and HIPAA policies.
  • Assess and interpret patient's needs/wants.
  • Take necessary measurements.
  • Prepare work orders for the lab.
  • Pull correct lenses according to work order specifications.
  • Inspect the final product for accuracy.
  • Adjust/repair damaged frames.
  • Price, stock, and straighten merchandise.

Benefits

  • Flexibility with scheduling needs to ensure work-life balance.
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