Optical Retail Sales Associate PT Sioux Falls, SD #078

Eyemart Express•Sioux Falls, SD

19h•Onsite

About The Position

Eyemart Express is a leading optical retailer with over 245 stores nationwide, known for promptly delivering quality eyewear at great prices. Founded 30 years ago, the company emphasizes strong relationships with optometrists and local communities, offering services like local labs in stores, eye exams, and same-day delivery on glasses. The Retail Sales Associate, also known as a Retail Optician, plays a key role in assisting patients with frame and lens selection, ensuring accurate measurements and prescription information for lab technicians, and dispensing completed eyewear. The role offers competitive earning potential, including base pay and incentives, and the opportunity to help people see better.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience working in the optical industry is preferred but not required.
Willingness to be trained.

Nice To Haves

Experience working in the optical industry is preferred but not required.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Pull correct lenses according to work order specifications.
Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjust/repair damaged frames, replace nose pads, and missing screws.
Price, stock, and straighten merchandise.