Optical Retail Sales Associate FT Tyler, TX #019

Eyemart Express•Tyler, TX

5d•Onsite

About The Position

Eyemart Express is a leading optical retailer with over 245 locations nationwide, founded 30 years ago with the mission to deliver everything a patient needs. We are known for promptly delivering quality eyewear at great prices, while maintaining strong relationships with optometrists and local communities. Our unique model includes local labs in stores, eye exams, and same-day delivery on glasses, ensuring customers never miss a moment. This role offers the opportunity to improve lives by helping people see better. The earning potential is competitive, including base pay and incentives. As a Retail Associate, you will guide patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. You will ensure accurate measurements and prescription information for our lab technicians, oversee the production process, and provide personalized care when dispensing glasses to patients.

Requirements

High School Diploma or GED
Optical industry experience is a plus!
Excellent communication skills, both verbal and written

Responsibilities

Provide Exceptional Customer Service: Use your optical expertise and product knowledge to precisely meet customer needs, ensuring personalized and informed interaction
Stay informed about sales, promotions, and company policies
Process payments and refunds using our Point of Sale system
Educate patients on eyeglass care
Process insurance claims
Maintain up-to-date product knowledge
Create and manage patient files with confidentiality in mind
Interpret prescription requirements
Take necessary measurements, prepare work orders, and inspect final products for accuracy
Adjust and repair frames as needed
Price, stock, and organize merchandise