Optical Manager - Towson Town Center

Warby Parker • Towson, MD

2d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences through professional expertise and product knowledge. The manager will lead a team of Opticians, provide customer consultations, and foster a positive and growth-oriented work environment. The ideal candidate is a continuous learner, adaptable to challenges, and committed to helping Warby Parker grow.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
• 2+ years of experience in a management position.
• Strong leadership and mentoring skills, exhibiting model behavior.
• Ability to drive optical metrics and adhere to strict optical standards.
• Professionalism and open-mindedness in decision-making.
• Passion for the eyewear and retail industries.
• Clear and effective communication skills, able to explain technical terms to customers.
• Dedication to exceeding customer and teammate expectations.
• Detail-oriented, organized, and capable of prioritizing tasks in a fast-paced environment.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear with accuracy.
• Ensure finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage a team of Opticians through feedback, development conversations, and leading by example.
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty.
• Collaborate with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay updated on HR policies and procedures to promote a productive and safe store culture.
• Leverage company resources to increase employee engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed