Optical Manager- Licensed

Boscov’s•Milford, CT

5d•Onsite

About The Position

Boscov’s is seeking a Licensed Optical Manager to join their Optical team. This role involves performing dispensing optician duties alongside managerial responsibilities, including customer interaction, appointment confirmation, insurance review, and overseeing store upkeep. The manager will act as a liaison between customers and the lab to ensure timely order processing. This is an opportunity for a rewarding career with a company known for quality and savings.

Requirements

Must be licensed to work as an optician within the State and keep the license up to date and active
2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
High school diploma or GED equivalent
Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
Able to use computer systems for sales, ordering and timekeeping
Polished customer service skills and a genuine ability to understand your patients’ needs
Capable of resolving customer complaints, if they arise, with tact and positive outcomes
Must be reliable and punctual in attendance to keep store hours and coverage in the store
Must be flexible for scheduling and able to work Saturdays as well as special sales events
Position is active and includes moving about throughout department during the shift

Nice To Haves

An interest in fashion eyewear and an eye for style is highly desired

Responsibilities

Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, and visually appealing optical department that supports an outstanding customer experience and reflects Boscov's brand standards.