Licensed Optical General Manager

West Point Optical•Peoria, OH

4d•Onsite

About The Position

The Store Manager's primary responsibility is to drive profitable sales growth by delivering an outstanding patient experience. This role involves leading the team in a positive and productive environment, modeling exemplary patient care, and developing and maintaining outstanding associate and doctor satisfaction and retention.

Requirements

Proven track record of sales growth through sales skills and accountability for sales results.
Ability to train, coach, and develop excellent patient-focused, sales, and results-oriented associates.
Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
Ability to recruit and select associates and doctors.
Proven experience and results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and flexibility.
Willingness to take calculated risks.
Attention to detail and follow-up.
Abilities to multi-task and delegate to maximize patient interaction.
Computer experience preferred.

Responsibilities

Drive profitable store sales by fostering a patient-focused retail culture.
Achieve plan sales goals and comp store sales growth.
Contribute positively to comp store performance (year-on-year improvement).
Manage payroll costs effectively, in accordance with Company standards.
Manage gross margin, in accordance with Company standards.
Effectively train and develop associates to consistently provide a patient care-focused experience.
Develop a team of administratively skilled associates to support daily operational tasks.
Develop strong professional relationships with Doctors.
Ensure appropriate coverage and quality of Doctor hours.
Implement initiatives to increase the number of exams and conversion of exams to sales.
Participate in business planning and business updates.
Recruit, train, develop, and retain high-performing associates.
Ensure each store is effectively merchandised and presented according to standards.
Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quotes.
Maximize Managed Vision Care relationships and sales opportunities.
Timely implementation of approved Marketing programs.
Execute signage and promotions according to Company standards.
Execute operational procedures related to safety and maintenance.