Optical Licensed Manager Full Time

BJ's Wholesale Club • Port St. Lucie, FL

10d • Onsite

About The Position

BJ’s Wholesale Club is seeking an Optical Licensed Manager to oversee optical operations and lead a team. This role involves performing optician duties alongside managerial responsibilities, including managing, teaching, and coaching optical team members, interacting with members, confirming appointments, and maintaining the department. The Optical Manager also acts as a liaison between members and the lab to ensure timely order processing. The position requires a strong understanding of business data, leadership competencies, effective communication, and the ability to build high-performing teams. Team members will be taught, coached, and led through the club level training process, fostering a culture of development, ethical decision-making, and engagement. The role emphasizes guaranteeing service excellence, setting service standards, and ensuring a safe and positive environment for both team members and members. A deep knowledge of key metrics and reporting is essential for driving performance and profitability. The Optical Manager is responsible for sales opening and closing procedures, accurate fund collection, and educating members on product benefits to meet sales goals. This role requires adherence to HIPAA and other company policies regarding patient information. Regular, predictable, full attendance is an essential function of this job.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.

Responsibilities

• Performing all duties required of an optician.
• Managing, teaching, and coaching optical team members.
• Interacting with Members, confirming appointments, and department upkeep.
• Serving as the liaison between members and the lab to ensure timely order processing.
• Exhibiting strategic thinking and sound decision-making using business data.
• Leading through change and modeling leadership competencies.
• Communicating effectively and providing teams with necessary information.
• Building high-performing teams by creating a culture of collaboration.
• Providing honest and timely direction, follow-up, and feedback.
• Executing business expectations within expected timeframes.
• Teaching, coaching, and leading through the club level training process.
• Supporting team member engagement to enable the application of policies, procedures, and compliance.
• Driving a culture of development, strategic thinking, ethical decision-making, and engagement.
• Ensuring a safe and positive environment and experience for team members.
• Embracing inclusion and diversity through collaboration and respect.
• Acknowledging team member success and working as a team to achieve goals.
• Identifying and retaining top talent.
• Guaranteeing service excellence through all points of contact.
• Setting service standard expectations for all team members.
• Providing team support and empowerment to resolve member concerns.
• Ensuring a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA).
• Leading teams to deliver GOLD club standards daily.
• Defining and modeling GOLD - Grand opening look daily.
• Ensuring all items are stocked and planograms are executed.
• Maintaining visible accurate signage.
• Ensuring the department is clean and organized, inside and out.
• Acquiring a deep knowledge of key metrics and reporting for total club and department performance.
• Driving performance and profitability by using reporting to identify trends and areas of opportunity.
• Identifying and correcting process breakdowns before they negatively impact club performance.
• Communicating the connection between operational performance and financial targets to the team.
• Providing a high level of Member service, including answering calls and scheduling appointments.
• Supporting Members in making eyeglass adjustments, taking measurements, reading prescriptions, and notifying them of product readiness.
• Managing all sales opening and closing procedures.
• Ensuring accurate funds are collected and payments are made at the point of service.
• Educating patients on product benefits and recommending products to improve visual needs.
• Spends downtime engaging with members in front of Optical.
• Communicating and following up with Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
• Ensuring workstation/Optical department is always maintained and clean.
• Supervising all team members in the Optical department, including training, separations, recommendations for promotions, and coaching.
• Maintaining all club policies and procedures.
• Performing other duties as assigned.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree