Optical Associate, Non-Certified – Sam’s Club

Sam's West • Oklahoma City, OK

6d • Onsite

About The Position

This position is responsible for maintaining merchandise presentation in the Optical area, including stocking, organizing displays, and ensuring proper signage and pricing. The associate will also manage the sales floor according to company policies, handle claims and returns, and identify shrink and damages. Key duties include receiving and stocking merchandise, organizing the area, and completing necessary documentation. The role involves operating hardware like cash registers, processing member purchases, and handling payments, returns, refunds, and exchanges. A significant part of the job includes educating members on eyewear usage and care, supporting contact lens insertions and removals, and selling Optical products and services. This involves assisting members with purchasing decisions, performing frame adjustments and repairs, completing eyewear/contact lens orders, and verifying prescription information. The associate will accurately measure pupillary distance and position of wear for various lens types. They will also troubleshoot member non-adapt issues, communicate with labs and optometrists, process orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean. Performing final inspection of eyewear, including compound prism verification, is also required. The role may involve assisting with patient appointments, pre-testing, and recording results under the guidance of an optometrist, and embracing new technology to support OD services. Collecting payments for doctor/telehealth services and processing member visits by scheduling and confirming appointments are also part of the responsibilities. Maintaining and filing records in compliance with HIPAA and company procedures, and processing insurance claims and payments for eye care materials and doctor services are essential. The associate will complete assigned virtual and hands-on trainings, develop knowledge of eye anatomy and diagnostic testing, and participate in internal development opportunities. Where applicable, they will register with the state board for apprenticeship or permit to work and ensure no lapse in registration or certification. Leadership expectations include respecting individuals by embracing differences and creating a culture of belonging, working as a team, communicating effectively, and strengthening the team through development and recognition. Acting with integrity involves maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members means delivering results with a customer-first approach and making decisions based on reliable information. Striving for excellence includes displaying curiosity, taking calculated risks, and driving continuous improvement.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for American Board of Opticianry (ABO) exam.
• Meet the requirements to work as an Optical associate (for example, minimum age, qualification, registration, certification, and/or licensure when required by the Optical organization and/or by State Boards of Opticianry, as applicable.)
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless the applicable state licensure requirements mandate additional training hours.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Maintains the sales floor in the Optical area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
• As needed, receives, audits and maintains hearing aid inventory and processes sales and refunds through the POS system.
• Operates hardware (for example, cash registers or related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and identifying and verifying prescription information.
• Accurately measures pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification and troubleshoots non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services where applicable OD services are contracted.
• Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
• Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure, as applicable.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Where applicable by state regulations, registers with state board for apprenticeship or permit to work within 60 days.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED