Optical Assoc I

South Georgia, North Florida Eye Partners•Douglas, GA

4d•Onsite

About The Position

An Optical Associate I is a trained eyewear specialist responsible for interpreting prescriptions, assisting patients in selecting frames and lenses, taking precise measurements, and ensuring that eyewear fits correctly. Optical Associates bridge clinical eye care and retail service, providing both technical expertise and patient-centered support. An optician should possess strong sales skills by demonstrating a high level of knowledge about our products and be able to recommend accessories or enhancements to the patient based on their prescription and lifestyle needs.

Requirements

High School Diploma or the equivalent years related experience required
Strong reliability with good attendance and punctuality.
Strong interpersonal and communication skills
Experience with optical lab equipment (edgers, lensometers, blockers)
Understanding lens materials, coatings, and measurements
Ability to read and interpret optical prescriptions
Attention to detail and precision
Problem-solving and troubleshooting abilities
Excellent customer service skills

Nice To Haves

Degree from an accredited Opticianry Program / Completion of Opticianry Apprenticeship preferred
Optical lab / sales experience preferred; or experience working in an optometry office.

Responsibilities

Greets customers and assists with selecting frames based on prescription needs, fit, comfort, and style
Educates patients on lens materials, coatings, and technologies
Explains pricing, warranties, and insurance benefits related to eyewear
Reads and interprets prescriptions from optometrists or ophthalmologists
Takes precise optical measurements such as pupillary distance, segment height, multifocal alignment, bridge and temple measurements.
Ensures eyewear fits correctly by adjusting frames for comfort, balance, and proper optical alignment
Submits and tracks eyewear orders through in-house or external lab partners
Inspects completed glasses for accuracy, lens quality, and compliance with prescriptions
Performs minor repairs and adjustments, including replacing screws, pads, and temples
Instructs patients on eyewear care, cleaning, and adjustments
Educates about lens features and expected adaption periods for all lenses, especially progressive or specialized lenses
Enters eyewear and lens orders into optical software with precise details
Prepares orders for processing and maintain workflow efficiency
Maintains accurate patient records and order documentation
Communicates delays, remakes, and issues with orders.
Assists with inventory and organize lenses, frame parts, chemicals, coatings, and retail supplies
Participates in all daily huddles and team meetings as scheduled and required
Follows all safety protocols for equipment, chemicals, and lab procedures; report any concerns to leadership
Adheres to HIPAA guidelines when handling patient information
Ensures compliance with optical industry standards
Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism
Contributes to the team effort by completing additional tasks and projects as needed.
All other duties as assigned