Optage Scheduling Coordinator - Home Health

Presbyterian Homes & Services•Roseville, MN

5d•$20 - $25•Onsite

About The Position

Optage, the Home & Community division of PHS is seeking a full-time medical administrative professional to fill our Scheduling Coordinator position. The Scheduling Coordinator is responsible for coordinating schedules with clients, families, caregivers, and employees to ensure service delivery per the established plan of care.

Requirements

High school diploma or equivalent.
Must understand basic medical/clinical terminology and reimbursement.
Must have strong communication, problem-solving skills, and customer experience focus.
Must be able to work independently and multi-task with minimal supervision.
Must be a team player, willing to take directions and accept responsibility for specified objectives.
Demonstrated computer proficiency including Microsoft Office and other computer programs.
Demonstrated compatibility with PHS's mission and operating philosophies.
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Nice To Haves

Minimum of one year experience in home health, hospice, senior housing, or health care-related environment preferred.

Responsibilities

Create and maintain schedules for home health visits, matching client needs with caregiver availability and qualifications.
Communicate changes or updates in schedules promptly to clients, families, caregivers, and employees.
Monitor client care needs and adjust schedules as necessary to accommodate changes in condition or service requirements.
Facilitate communication among patients, caregivers, employees, and interdisciplinary teams to ensure seamless care delivery.
Provide timely follow-up on client inquiries, requests, and feedback.
Maintain client records and electronic files to ensure information is accurate and complete.
Commit to the highest, feasible level of confidentiality possible ensuring adherence to all HIPAA security requirements.
Assist in quality assurance activities.