Ops Work Coordinator/Dispatcher

TECO Energy•Tampa, FL

18d•Onsite

About The Position

Power up a career with us. Our people are our greatest investments. Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company. We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead. Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. POSITION CONCEPT Serves as the liaison between excavators and Tampa Electric, with a primary job function of effectively managing the assignment and distribution of excavation notices received by Tampa Electric through Sunshine 811 (SSOCOF); Additionally, this role supports damage prevention of company underground facilities from excavation activities through ongoing communication with Sunshine 811, excavators, internal and externally contracted locating technicians and other Tampa Electric team members.

Requirements

High School Diploma or equivalent/GED
Minimum of 4 years of administrative and/or technical work experience in Tampa Electric or PGS operations office environment related to the Duties & Responsibilities of this position; May consider TEC/PGS call center experience involving special assignments/projects relatable to the required Knowledge/Skills/Abilities
Must be self-motivated and able to work independently with little supervision.
Must have demonstrated good judgment, ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks.
Good verbal and written communication skills.
Competent PC and keyboard skills.

Nice To Haves

Some additional courses after high school strongly desired.
Experience in web ticket entry.
Experience working with MS Office applications, particularly Word and Excel, and WorkPro.
Solid knowledge of MS Excel, Word, PowerPoint, CIS, FIMS, TAII, WorkPro, and GIS.
Knowledge of ticket management system.

Responsibilities

Serve as a principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues.
Use Sunshine 811’s ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities and other related inquiries.
Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high profile facilities (transmission or network) is identified in the system.
Utilizing GIS Mapping, provide responses to non-governmental agency requests for utility information in relation to their proposed work in a right-of-way.
Monitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company’s positive responses to them.
Required to generate after hour Emergency Locate request for Operations.
Respond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities.
Provide back-up on research as needed.
Support maintaining the ticket management system.