OPS Web Infrastructure and Systems Support Specialist
About The Position
This position provides support and maintenance for departmental web servers, web applications, websites, and related technical infrastructure. The specialist will monitor system performance, troubleshoot issues affecting web-based systems, and perform maintenance and updates. Responsibilities also include assisting with the development and enhancement of internal tools, scripts, and applications, supporting website deployment processes, and maintaining development, testing, and production environments. The role involves developing and maintaining automation scripts, evaluating code for quality and compatibility, and assisting with system improvements and technical initiatives. Additionally, the specialist will maintain technical documentation, procedures, and inventories, assist with access management and security updates, and collaborate with departmental staff and technical partners. This role performs other duties as assigned.
Requirements
- Associate's degree or bachelor's degree in Information Technology, Computer Science, Information Systems, Web Development, or a related field, or an equivalent combination of education and relevant experience
- Working knowledge of basic web technologies including HTML, CSS, and general website architecture
- Familiarity with one or more programming or scripting languages such as Python, JavaScript, PHP, PowerShell, or Bash
- Familiarity with web servers and web-based technologies
- Strong analytical, troubleshooting, organizational, and problem-solving skills
- Ability to prioritize multiple assignments and work independently while maintaining attention to detail
- Effective written and verbal communication skills
Nice To Haves
- Experience with Linux-based systems administration
- Experience with Apache, Nginx, IIS, or related web server technologies
- Familiarity with responsive web design principles and browser compatibility considerations
- Experience with Git or version control systems and deployment workflows
- Familiarity with databases such as MySQL, PostgreSQL, or SQL Server
- Experience with APIs, automation tools, or cloud-hosted environments
- Familiarity with web accessibility standards and web security best practices
- Experience supporting or developing web resources in an academic, research, or public-sector environment
Responsibilities
- Support and maintain departmental web servers, web applications, websites, and related technical infrastructure
- Monitor system performance and assist with troubleshooting and resolving issues affecting web-based systems and resources
- Perform maintenance, updates, and documentation of web systems and server assets
- Assist with development, enhancement, and maintenance of internal tools, scripts, and applications
- Support website deployment processes and maintain development, testing, and production environments
- Develop and maintain automation scripts and processes to improve operational efficiency
- Evaluate code to ensure that it is valid, properly structured, secure, aligned with industry standards, and compatible across browsers, devices, and operating systems
- Assist with implementation of system improvements and technical initiatives
- Maintain technical documentation, procedures, and inventories of systems and resources
- Assist with access management, security updates, and general system hardening activities
- Collaborate with departmental staff and technical partners on projects and ongoing system support activities
- Perform other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
