Ops Support Supervisor

At Home Group

7d • Onsite

About The Position

The Distribution Center Department Manager, Office is responsible for overseeing daily administrative and logistics operations to ensure timely, accurate, and efficient shipment processing. The Office Supervisor fosters a culture of operational excellence, customer service, safety compliance, and continuous improvement while serving as a liaison between internal teams and external partners.

Requirements

• 2+ years of experience in a distribution, logistics, or warehouse environment
• Proficient in Microsoft Office and warehouse management systems (WMS)
• Excellent communication, organizational, and problem-solving skills
• Must be able to read, write and communicate in English
• Proven ability to lead and develop teams in a fast-paced environment
• Commitment to safety, quality, and continuous improvement
• Ability to lift 75 pounds required

Nice To Haves

• 1+ year of supervisory or leadership experience preferred
• Strong understanding of shipping/receiving processes and documentation

Responsibilities

• Accurately process and verify all shipping and receiving paperwork, including Bills of Lading and packing slips, with minimal administrative errors. Ensure all documentation aligns with internal policies and compliance standards.
• Maintain real-time and accurate trailer inventory through door checks, yard audits, and close coordination with the yard and operations teams.
• Schedule, monitor, and adjust inbound and outbound shipments to meet operational timelines and service-level agreements.
• Provide timely and effective support to internal departments and external partners by resolving inquiries and operational issues with a focus on service and efficiency.
• Quickly identify and resolve operational discrepancies. Proactively communicate with all relevant stakeholders to ensure continuity and transparency.
• Ensure clear, consistent communication between shifts and departments to support seamless transitions and accurate information flow.
• Foster a collaborative, productive team environment by modeling professionalism, driving accountability, and encouraging cross-functional alignment.
• Provide training and coaching to team members. Recognize high performance and address underperformance constructively, collaborating with HR as needed.
• Maintain high-quality standards and low error rates across all clerical and operational touchpoints, contributing to overall distribution center efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed