Ops Support Specialist - Seattle

Federal Reserve Bank of Philadelphia•Seattle, WA

10d•Onsite

About The Position

The Federal Reserve Bank of San Francisco is seeking an Ops Support Specialist for its Cash operations at the Seattle Branch. This role focuses on departmental balancing and operations support within the Cash Services function. The ideal candidate will possess strong communication skills, attention to detail, leadership qualities, and the ability to work both independently and take direction. This position is crucial for the team's success, requiring sound judgment, accuracy, and a strong compliance mindset to adhere to Federal Reserve System operational standards. The role involves managing multiple projects, communicating effectively with Cash management, and anticipating their needs. Strong communication, analytical, technical, and problem-solving skills are essential. Banking experience is not required, but experience in various other industries is also desired.

Requirements

Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Strong attention to detail
Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner.
Clearly communicate recommendations to management
Strong partnership and customer service orientation
Exhibits strong communication and tact skills when working with staff, management, customers, and third-party vendors
Strong time management and organizational skills to effectively carry out multiple priorities at one time
Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment
Ability to exercise common sense judgment within defined practices and procedures to resolve appropriate action
Good analytical, multitasking, and time management skills
Ability to work effectively and collaboratively within a team

Nice To Haves

Associate degree or equivalent work experience
Experience with database-driven software
Experience working cross-functionally to meet internal and external client needs

Responsibilities

Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations.
Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint).
Work with Customer Support to resolve inquiries.
Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices.
Serve as department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible.
Complete department accounting entries.
Complete daily, weekly and monthly reports.
Effectively manage and balance all coin activities including Mint shipments, coin terminals, and on-site coin.
Review and complete the daily GL account balances.
Process and reconcile daily orders for the Paying team.
Complete end of day closeout duties.
Effectively acts as a liaison between management and staff.
Supports department goals and communicates them in a positive manner to co-workers.
Make recommendations for improvement to existing processes.
Maintain good, supportive relationships and collaboration with colleagues in Cash operations.
Participate and contribute in workgroups.
Perform other duties as assigned.