Ops Support-Senior Manager

Verizon•Rolling Meadows, IL

19h•$108,000 - $188,000•Hybrid

About The Position

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected. This role will work with leadership and key partners on behalf of the Vice President and will provide executive-level support, planning, analysis, and presentation development to ensure strategic business plans are successfully articulated and communicated at the highest levels of the company. You will build and maintain executive level presentations. Providing communication and support to the region for critical topics. Maintaining relationships with key partners, Network leadership and executive team members. Coordinating executive site visits/town hall meetings. Serving as a liaison to SVP & Corporate Communications staff. Driving transformation through the development and implementation of a strategic culture program to ensure a high degree of employee engagement and satisfaction. Monitoring and analyzing survey results and leading the development and governance of related action plans. Crafting and executing a comprehensive communications plan that ensures company strategies and goals are understood at all levels. Developing and running an employee executive recognition program. In this role, you'll have a defined work location and assigned office days three days a week.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Five or more years of relevant experience in retail or business sales
Experience applying AI solutions to streamline operational workflows
Willingness to travel up to approximately 50% of the time.

Nice To Haves

A degree.
Ten or more years of technology experience or Global Network Operations experience.
Experience with design and delivery of executive-level communications and successful project management.
Knowledge of MS Suite (Excel, Word, PowerPoint).
Ability to drive business-critical initiatives to completion.
Ability to effectively influence beyond position and scope.
Excellent collaboration skills and ability to work efficiently in a team environment.
Experience in Global Provisioning and service assurance, and Field Operations and Network Engineering.

Responsibilities

Build and maintain executive level presentations.
Provide communication and support to the region for critical topics.
Maintain relationships with key partners, Network leadership and executive team members.
Coordinate executive site visits/town hall meetings.
Serve as a liaison to SVP & Corporate Communications staff.
Drive transformation through the development and implementation of a strategic culture program to ensure a high degree of employee engagement and satisfaction.
Monitor and analyze survey results and lead the development and governance of related action plans.
Craft and execute a comprehensive communications plan that ensures company strategies and goals are understood at all levels.
Develop and run an employee executive recognition program.